ASUS – Vivobook Go 15 15.6″ FHD Laptop – AMD Ryzen 5 40 – 16GB Memory – 512GB Storage – Mixed Black

Broken screen hinge but got a full refund. - I recently ordered this product for my online teaching job since I needed a new laptop. When it arrive, the packaging looked intact, and the initial first look of the laptop was promising. However, once I charged it for eight hours and booted it up, the screen did not light up or only lit up partially. I kept examining it, and even had my sister who worked in tech investigate it. We found that the display only showed up when you pinched the corner of the screen due to a manufacturing error of the hinge. Since the packaging looked fine, we knew that it wasn't due to mishandling during shipping, so we concluded that it was a manufacturing error. Upon further research, we found that Vivobooks often have this manufacturing issue. It is a shame because I've had Asus laptops in the past, and they had both excellent hardware. The good part of this experience was that I was able to get a full refund before the typical 7-10 business days. Even though I was disappointed with the product, at least I didn't lose over $700. If this was a product review for both customer service and the product, it would have a higher rating.