Alienware – Pro Wireless Over-the-Ear Gaming Headset for Windows, PS5, PS4, Switch and Mobile – Dark Side of the Moon

Great all around. - Comfy and very easy to connect. Sound is clear and love that I can hear the footsteps of my enemies. Def would recommend, especially to PC users.

One of the best gaming headsets - It is versatile, very easy to set up and use and super good quality sound and voice.

Great product - Great sound quality and battery life. Easy connectivity options.

Alienware pro headset - Love these the sound quality and the noise cancellation features are awesome for gaming

Great headset for gaming - Comfortable headset for gaming, the sound of it is perfect and the mic is ok. Good for fps gaming. If your living in a hot climate go for something else kinda makes my ear sweaty

Teen appoved - Purchased these for my teenager who is a tech guru. He approves.

Excellent pair of gaming headphones! - I have a bunch of different headsets that I’ve tested and this is probably the best plug and play headset with great sound! I’m currently using it on pc with Dolby and the sound is very high quality. Probably the best gaming ANC you can find, extremely comfortable and lightweight, great battery life, and excellent bass response coming from SteelSeries.

Almost the perfect headset - Love everything about this headset but the mic. Not sure if it's just on discord but when I do mic tests it sounds good, but i get complaints that my mic cuts off at times. But when it works, it's great because sound is excellent and it's the most comfortable headset I've ever used.

Gift, a big hit. - This was a gift for my grandson. He absolutely loves them. Just what He wanted.

Amazing - [Employee of bestbuy] The active noise cancelation is amazing the 7.1 surround sound slaps as well. the only thing i dislike is that white gets dirty quickly.

Wireless Headset - My husband loves them. It matches his whole Alienware set.

Great sound for gaming - Works great as a replacement for the older AW gaming headset that broke apart around the ear cup to headband link. This feels more premium and durable. Sounds great as you would expect from a high end gaming headset.

Highly recommend if you like OVER Ear headsets - Great Headset - I could walk all the way to the back corner of my back yard and still had connection. Sound was superb. Connection was amazing!!!! I just cant tolerate over ear headsets. I would buy these again if I could rig them to be on ear instead of over ear.

Good headset - Works great. Just can't get it to work wireless to my playstation 5 . Headset feels good and look good.

Great - Works great, can be used wired or wireless. Noise canceling works good.

Alienware love - Build and sound quality are top notch! From music to footsteps checks my boxes. Friends say mic is solid

Decent Sound, But Software Needs More Polish - 📦 UNBOXING: Inside the box, you’ll find the headset, a USB-C to USB-A cable for charging and wired usage, a 2.4GHz Wireless USB-C dongle, a USB-C to USB-A adapter, a detachable boom microphone, and some documentation. 💪 BUILD: The build of the Alienware Pro Wireless Gaming Headset appears to be largely plastic, but it does not feel cheap or flimsy. It has a nearly metallic feel, but couldn’t find any documentation that suggests anything other than plastic. With the Lunar Light model, the outer shell reminds me a lot of the Lunar Light model of their laptops. I used to have an Alienware x14 in this same color, and really enjoyed it, so if you’re already an Alienware laptop user, this will be an aesthetic match. The Alienware logo is prominent on the exterior of each ear cup, which might be a little gaudy for some, but I don’t find it too offensive. On the Lunar Light version, the logo is silver which blends in a bit more with its white exterior. There is no RGB lighting on this headset, and I prefer it this way since I find it to otherwise be a waste of battery. The microphone is detachable from the left side of the headset, which can then fallback to the onboard microphones at the cost of vocal clarity. So if you’re the kind of person who uses an external microphone or if you want to have your face unobstructed during a video call, this is a pleasant feature. And if you want to use it as a portable headphone around the house or out and about, this gives a bit more versatility without making it overtly obvious that you’re wearing a gaming headset. ⚙️ CONTROLS: On the left ear cup, there is the mute button, a volume dial to control your game audio, and an ANC button to toggle between ON/OFF and Transparency modes. If you connect the detachable microphone, you’ll also find that there is an LED indicator on the end of the microphone that glows red to indicate the microphone is muted. In my experience, the LED is far more noticeable in darker lighting conditions than it is in bright daylight conditions. On the right ear cup is the power switch, an LED status indicator, and a wireless switch to use the 2.4GHz dongle, Bluetooth, and the Bluetooth pairing mode. Overall, these are pretty intuitive controls. However, it should be pointed out that there is no ability to interact with playback over Bluetooth other than the volume dial. Since there isn’t a multifunction button, you can’t play/pause or skip tracks from the headset; you’ll need to do those from your phone. It’s a bit of a strange omission given that most wireless gaming headsets at this price point usually have some capability for this, but Alienware opted not to. It should also be mentioned that you cannot simultaneously pair to the 2.4GHz dongle and a Bluetooth device; it’s one or the other. I personally prefer it this way, but I understand that others may feel differently. ☁️ COMFORT: Comfort on the Alienware Pro Wireless Gaming Headset is quite good in my experience. The ear pads are plush, oval shaped and don’t apply a ton of pressure on my head, while the headband is also plush and flexible to support larger and smaller head shapes, alike. My ears don’t touch the drivers, so there’s plenty of room for me, so I can use these for hours without any discomfort. And thanks to its 315g weight, it doesn’t apply a whole lot of downward pressure on your scalp, so it shouldn’t create discomfort for those who often find that to be a contentious part of headphone designs. Out of the box, this headset was quite comfortable, and that comfort was consistent as I continued to use it. 🎧 SOUND QUALITY: The Alienware Pro Wireless Gaming Headset includes a license to Dolby Atmos for Headphones when the headset is connected. This is especially important because how you set it up in the Dolby Access app can really determine how good your audio experience will be. I configured the headset with a Custom profile with a flat EQ and with “Surround Virtualizer” and “Volume Leveler” both disabled. I like to use this configuration especially for music listening, and since I don’t particularly enjoy virtual surround very much. With this configuration, I would say the bass response is still elevated, but not nearly as much as many other gaming headsets I’ve tested. The midrange response is also respectful without bloat from the bass, delivering plenty of clarity for music and games, alike. The treble leans a bit on the brighter side, but without overdoing it and causing listener’s fatigue. So for those who want something that can function as both a headset for gaming and for music, I do think the Alienware Pro Wireless Gaming Headset is up to the task. Dolby Atmos for Headphones can help you tailor the experience to your preferences while using the headset in wired USB or 2.4GHz wireless modes. Unfortunately, the experience takes a downturn when used in Bluetooth mode because of a dynamic compressor which constantly changes the volume levels during playback. This makes listening to music a more erratic, distracting listening experience—which is really unfortunate since it could otherwise be a good headphone for portable use. You can get around this by using the wireless dongle or a wired USB connection with mobile devices, but I imagine most folks wouldn’t want to do that. I did report this to Dell, but didn’t receive a response. 🔊 ANC / AMBIENT SOUND: The ANC on the Alienware Pro is decent, but also not a significant improvement from the great passive noise isolation that the headset already provides. When I put the headset on, I do feel a clear and obvious difference in background noise. While the passive noise isolation does a good job attenuating higher frequency noise, the addition of ANC helps also reduce droning noises present in the lower midrange and bass frequencies. This could be especially helpful for tuning out droning noise from an open window, a noisy fan, or an HVAC system. When playing audio even at lower volumes, it’s hard to hear anything outside of the headset thanks to its excellent noise isolation. Once no audio is playing, there is an audible noise floor which thankfully stops after 30 seconds of inactivity. If you’re hoping to use these as ANC headphones to block out noise while studying, doing work, or chores, then these will be reasonably good for that. The Transparency mode is also decent, and uses the onboard microphone to let in outside noise if you need to be aware of your surroundings. 🎙️ MICROPHONE QUALITY: Microphone quality is decent, but not class-leading. In my testing, the detachable microphone sounds notably better than using the integrated microphones, but the integrated microphones are no slouch, either. The detachable microphone focused more on midrange frequencies of speech to ensure that speech clarity is prioritized over fidelity. But it still sounds like an eSports-oriented gaming headset, with a focus on clearly hearing your teammates during competitive games. If you opt to detach the microphone, you can rely on the onboard microphone which will yield more room echo and a more distant sounding voice. So if you are speaking quietly, your audience may find it harder to understand you. But if you speak loud and clear, it’s a pretty decent sounding microphone. Mic noise cancellation seems to be very good in my testing. Even with louder keyboard noises or other background noises, the microphone really did not pick them up. So rest assured your teammates will hear you, and not what’s going on in your home. 💿 SOFTWARE: As with all Alienware products, you can interface with it via the Alienware Command Center, but there’s not much to control here. You can control headset volume and the Hybrid Active Noise Cancellation (ANC) which has options for “Off”, “On” and “Transparency”. There is also a “Transparency level” slider from 1 to 5 to customize your ambient sound experience. However, it’s worth noting that as of the latest firmware 2.9 (Dongle) and 3.9 (Headset), increasing the Transparency Level might lead to an audible anomaly in one or both ears while ANC is set to “On”. So I recommend using a lower setting if you encounter this issue. I experienced this behavior on two different units, and Dell is investigating a remedy to the issue with no expected fix date. You can also control the microphone volume or mute it entirely, and engage the sidetone with levels from 1 to 5. Sidetone is only engaged whenever you’re using software that is actively using the microphone, so you won’t hear yourself outside of that context. Even so, I do find that the sidetone is quieter than other options on the market, even at max volume. 🔋 BATTERY: Battery life is quite good on the Alienware Pro. Alienware claims up to 75 hours on Bluetooth, 70 hours with the 2.4GHz dongle, and 35 hours on 2.4GHz with ANC. Because the ANC mode isn’t a significant improvement over the passive noise isolation, I think a lot of people could use it without ANC to prioritize battery stamina. And with a quick 15 minute fast charge, you can get up to 8 hours of playback with ANC off. 🧐 CONCLUSION: The Alienware Pro Wireless Gaming Headset chooses to provide the essential features in hardware and software without creating a bloated experience. The word “Pro” means something different in the context of this headset because it was designed with input from eSports gamers in competition environments. But for a general purpose gamer, I do feel like it is a bit more barebones in that it doesn’t provide physical controls for toggling sidetone or for music playback. And the Bluetooth mode has some DSP applied to it that makes listening to music an erratic, unpleasant experience. While I do hope that this can be remedied in a future update, in its current state, I think the Alienware Pro needs some refinements in software and firmware to make each of its limited features pleasant and reliable.

Comfortable Headset With Amazing Sound - Dell’s Alienware line of products has been a staple in the gaming industry for a while. Their popular logo is easily recognizable and is considered a mainstream quality brand. With more brands out with competitive products, there are lots of headsets to choose from. The Alienware Pro Wireless Gaming Headset is a nice option with features that are convenient for gaming. There are several things that I personally like about this headset and although they don't differentiate much from the competition in terms of aesthetics, they make it up with some nice hardware. With that being said, there are several “nice to have” features that I personally think all headphones should have and this headset hits the nail on the head. One of them is that both the ear muffs and head adjustment band are lined with soft and comfortable leatherette. The headband also does not have the annoying click while adjusting and as it slides and makes it harder for hair to be caught while adjusting them. After wearing them for a week for several gaming sessions, I did not get tired and want to throw them off! A second must have feature, in my opinion, are convenient and useful buttons. Along the sides of the headset are an On/Off button, volume control slider, mic mute slider, mode slider (for switching between bluetooth and wireless) and an On/Off Audio Noise Cancellation button. Now for the audio. The audio quality is just amazing with the 50mm drivers. Like other gaming headsets, you should be able to hear the small details like footsteps, far away shots in shooting games, conversations from NPCs as you walk by them in games like Assassin's Creed, and this headset is no different. Compared to other headphones I’ve used, these do have a good bass response and it helps bring an immersiveness with in-game explosions or just music in general. Another feature I noticed, compared to other headsets, is that the ANC works well. My only gripe though is that with it on and no audio playing, I am still able to hear my keyboard keys as I’m typing and other small noises like mouse clicks. It works well while gaming to completely block out noise but not completely in silence. There are three ANC modes that can be switched with the ANC button on the left ear: Off,On, and Transparency mode to adjust the intensity of ANC. After playing with each, I still felt disappointed in this area. To further adjust the ANC Transparency mode, Alienware’s Command Center will need to be installed through Dell’s website and can also be used to apply firmware upgrades. As for the mic quality, I did like how two microphones were added onto this headset. The second mic helps in noisier environments and using AI Noise Cancellation, can help tune out a friend’s annoying speaker in the background (as long as they have the same headset :) ) to only their voice. I didn’t receive any complaints as I used the mic and while there is slight difference in how your voice sounds, others I gamed with liked it better than my previous headset mic. Lastly, I simply enjoyed having a headset that was reliable and worked well with each of my consoles. I didn’t have any issues setting it up on my Switch through bluetooth nor through using the USB C dongle for my PS5 and PC. It lasted through each of my gaming sessions for over a week (with ANC On) and when it did die, I found that the fast charging the headset advertises really does work. Fast charging it (charging it with my 20W charger) for 15 minutes gave me another hour of use before I ended my session and decided to fully charge them. Overall, the Pro headset is simple and straightforward, a headset geared towards Alienware and gaming fans without any nonchalant gimmicks. The audio truly is fantastic and brings another level of immersion into games. ANC works great as your gaming and your teammates being able to hear you better through the AI Noise Cancellation is also a nice plus. The Pro headset is a great choice for a regular or gaming headset and has strong features against the competition.

Super comfortable for all day wear! - I’ve been using this for a few weeks for work meetings at my computer more than gaming recently, and I’ve been very happy with it! It’s very comfortable to wear and the ear cushion has been a huge plus for those meetings that go on way longer than they should. One feature that I didn’t know I’d really like has been the detachable microphone. I thought it might be an inconvenience, but I actually like that I can take it off when not in use! I find myself leaving headphones on and just removing the microphone after a meeting concludes because they’re so comfortable. I keep the noise canceling feature on and can stay focused and keep my work pace up without any distractions! The microphone has worked perfectly and everyone hears me loud and clear when I am speaking in meetings. I haven’t been asked to repeat myself or speak up and I’ve been speaking very naturally, so that’s a big improvement over my last headset already! The microphone also has an indicator light so you can see if you’re muted (red light) or not, very quickly and easily. The controls and volume have been very simple to use and quick for me to get used to. I haven’t pressed the wrong button yet!

Comfort meets quality - The Alienware Pro offers everything you would expect from a headset and then some. With a brand name like Dell you know that quality and design are all going to be rolled in to one package. What it then comes down it is rather or not this is the right fit for you. So out of the box you get everything you need to get you started including the usb-c charging cable, usb-c and usb-A dongle. The headset does come with a detachable boom mic which is also very flexible, allowing you to bend it up and out of the way when not in use. The ear cups are detachable which do allow for replacement and upgrade of the design. One thing to note on first impressions was two things, number one was the comfort. This is hands down the most comfortable, plush headset i have ever worn. Most headsets are rigid and require hours of wear time in order to properly break them in. That was not the case with the Alienware. Out of the box putting this headset on felt almost like having a pillow on my head. After countless hours of runtime i had almost forgotten i was wearing them. Number two, this headset design is geared more towards medium to smaller head sizes. Out of all my head sets that i own, this one in particular definitely felt smaller. Something to note incase you have a bigger head for that bigger brain. The ear pieces are not foldable and do not rotate inward or outward. This was a little disappointing as the unit will telegraph in order to fit proper height but is not foldable for easy stow and go. Full charge yielded about 15 hours of run time and a depleted battery took about 1 hour to recharge. One thing to note on this topic was during testing i ran the battery down and recharged it to full. Upon use the unit would not power on and kept saying "power off" when powering on. This ended up being a firmware issue which fixed it immediately. With that being said it is very critical to keep up with firmware updates on this headset. Sound quality is phenomenal with all sounds, including chat, coming in crystal clear. The unit does have ANC (active noise canceling) which works very well out blocking out noisy roommates. The unit will run both in wireless mode or wired mode incase your battery runs out. In wireless mode there are some things to make mention of. There is definitely a sound quality difference between the USB-C dongle and the USB-A dongle. While using the USB-C dongle quality seemed more distored and during high impact sounds, like explosions and gunfire, the sound quality would keep dropping out and breaking up a bit. The USB-A dongle was perfect with awesome quality and 360 like quality. I was able to tell which direction people were coming from during gaming and when high impact action took place there would be no drops in connectivity. Here is my take away. This unit is awesome for those looking for comfort and sound quality. But keep in mind that there is no app to help access all your features or help with firmware updates. Run time is alot shorter than the claim time and larger head sizes may not be as comfortable. But overall what makes this a good fit for me is the comfort, sound quality and Bluetooth capability. The Bluetooth built in means you can connect to anything with Bluetooth capability including your mobile device for mobile gaming.